Welcome to Creekmouth Flowers' online service for flower delivery within Creekmouth and surrounding areas. These Terms & Conditions govern your use of our e-commerce website and the ordering of products from Creekmouth Flowers. By placing an order through our website, you agree to be bound by these terms. We recommend that all customers read these Terms & Conditions carefully before making a purchase. If you have any questions regarding these terms, please review this document, as it forms the agreement between you (the customer) and us (Creekmouth Flowers).
These Terms & Conditions apply to all customers using the Creekmouth Flowers website to place orders for flower delivery in Creekmouth and the surrounding regions. Whether you are ordering for personal, business, or gift purposes, your interaction with our online store is governed by the terms outlined herein.
The following outlines how the order process works when you purchase flowers for delivery in Creekmouth:
All products are subject to availability. In the event that your chosen flowers are unavailable due to seasonal factors or supply limitations, we reserve the right to substitute items of equal or greater value and quality, maintaining the overall style and character of your chosen arrangement. We make every effort to display the most accurate product images and descriptions; however, slight variations may occur due to the nature of fresh flowers.
All prices shown on the Creekmouth Flowers website are in GBP (£) and include value added tax (VAT) where applicable. Delivery charges, if applicable, will be clearly stated at checkout prior to confirming your order.
We accept payment through major credit and debit cards, and any other payment methods displayed at the checkout. Payment must be made in full prior to dispatch. By submitting your payment details, you confirm that you are authorised to use the payment method in question. Failure to make payment will result in the cancellation of your order.
Customers may request changes or cancel an order provided such request is received with adequate notice:
Your statutory cancellation rights do not apply to the supply of perishable goods such as flowers, unless damaged or not as described (see Section "Liability and Returns").
We offer flower delivery throughout Creekmouth and the surrounding areas, using our own delivery fleet or trusted delivery partners. We strive to deliver on the specified date; however, delivery times are estimates and cannot be guaranteed, particularly during peak seasonal periods. Where same-day or next-day delivery is available, this will be clearly indicated at checkout.
Delivery will be deemed complete upon successful handover to the recipient or a person at the specified address. If nobody is available, flowers may be left with a neighbour or in a safe place, at our discretion, and a delivery note will be left where possible. Creekmouth Flowers is not liable for loss or damage following delivery in accordance with your instructions.
We take pride in the quality and freshness of our flower arrangements. If you are dissatisfied with your order for any reason, please contact us as soon as possible after delivery. Photographic evidence may be required to assess the issue and to determine an appropriate solution, which may include a replacement or partial/full refund.
Due to the perishable nature of fresh flowers, returns are considered only in the event of damage, incorrect supply, or if flowers are not as described. In such instances, please notify us within 24 hours of delivery. Creekmouth Flowers will not accept liability for any claims not made within this timeframe.
Creekmouth Flowers shall not be liable for:
Our liability for any claim shall be limited to the amount paid for the relevant order.
Your privacy is important to us. We process your personal data for the purpose of fulfilling your order and in compliance with applicable data protection laws. For more detailed information on how we use your data, please refer to our Privacy Policy available on our website.
All content included on the Creekmouth Flowers website, such as product images, graphics, branding, and descriptions, is the property of Creekmouth Flowers or its licensors. You may not copy, reproduce, or use such materials for commercial purposes without prior written consent.
Where we engage third-party services (e.g., payment gateways or delivery partners) to fulfil your order, you may be subject to their terms as well. Creekmouth Flowers does not accept responsibility for third-party failures or issues outside our direct control.
These Terms & Conditions apply to all customers in Creekmouth and adjacent localities. We reserve the right to amend these terms at any time. The most recent version will be available on our website. Continued use of our website constitutes acceptance of any updated terms.
If any provision in these Terms & Conditions is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to your use of our website or ordering of products shall be subject to the exclusive jurisdiction of the English courts.
Should you have any concerns, comments, or complaints about your order or these Terms & Conditions, please contact us through the contact form on our website. We strive to resolve all complaints promptly and fairly.
By placing an order with Creekmouth Flowers, you acknowledge that you have read, understood, and agree to these Terms & Conditions. Thank you for choosing us for your online flower delivery needs in Creekmouth and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Creekmouth, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Creekmouth.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
