Creekmouth Flowers Online - Terms for Safe and Reliable Flower Deliveries

Creekmouth Flowers Terms & Conditions for Online Orders

Introduction

Welcome to Creekmouth Flowers' online service for flower delivery within Creekmouth and surrounding areas. These Terms & Conditions govern your use of our e-commerce website and the ordering of products from Creekmouth Flowers. By placing an order through our website, you agree to be bound by these terms. We recommend that all customers read these Terms & Conditions carefully before making a purchase. If you have any questions regarding these terms, please review this document, as it forms the agreement between you (the customer) and us (Creekmouth Flowers).

Scope of Application

These Terms & Conditions apply to all customers using the Creekmouth Flowers website to place orders for flower delivery in Creekmouth and the surrounding regions. Whether you are ordering for personal, business, or gift purposes, your interaction with our online store is governed by the terms outlined herein.

Order Process

The following outlines how the order process works when you purchase flowers for delivery in Creekmouth:

Product Selection: Browse our range of floral arrangements, bouquets and gifts. Each product contains a description and price. Select your desired items and add them to your basket/cart.
Delivery Details: Proceed to checkout, where you will enter the recipient’s name, address in Creekmouth or nearby, contact number, and preferred delivery date. It is your responsibility to ensure all delivery details are correct and complete.
Order Review: Before submitting, review your selections, quantities, delivery details, and any gift messages or special instructions. Amendments can be made until the order is finalised and submitted.
Order Confirmation: Once submitted, you will receive an on-screen confirmation and an order reference number. This step confirms receipt of your order, not acceptance; acceptance occurs when payment is authorised and we dispatch your order.
Order Acceptance: We reserve the right to refuse or cancel any order for reasons including product unavailability, errors in pricing or product description, or concerns regarding payment or delivery information.

Products and Availability

All products are subject to availability. In the event that your chosen flowers are unavailable due to seasonal factors or supply limitations, we reserve the right to substitute items of equal or greater value and quality, maintaining the overall style and character of your chosen arrangement. We make every effort to display the most accurate product images and descriptions; however, slight variations may occur due to the nature of fresh flowers.

Pricing and Payment

All prices shown on the Creekmouth Flowers website are in GBP (£) and include value added tax (VAT) where applicable. Delivery charges, if applicable, will be clearly stated at checkout prior to confirming your order.

We accept payment through major credit and debit cards, and any other payment methods displayed at the checkout. Payment must be made in full prior to dispatch. By submitting your payment details, you confirm that you are authorised to use the payment method in question. Failure to make payment will result in the cancellation of your order.

Order Amendments and Cancellations

Customers may request changes or cancel an order provided such request is received with adequate notice:

Amendments: We will make reasonable efforts to accommodate order amendments (e.g., delivery details, recipient’s name, special requests) if you contact us at least 24 hours before the scheduled delivery. Amendments requested after this time may not be possible depending on order progress.
Cancellations: You may cancel your order for a full refund if we receive your request no later than 24 hours before the scheduled delivery. For cancellations requested less than 24 hours before delivery, we reserve the right to deduct reasonable costs relating to the preparation and procurement of your arrangement.
Non-Delivery: If we are unable to deliver due to incorrect details supplied or unsuccessful delivery attempts, we will attempt to contact you or the recipient. If delivery is not possible, the arrangement will be returned to our store, and a redelivery charge may apply.

Your statutory cancellation rights do not apply to the supply of perishable goods such as flowers, unless damaged or not as described (see Section "Liability and Returns").

Delivery Service

We offer flower delivery throughout Creekmouth and the surrounding areas, using our own delivery fleet or trusted delivery partners. We strive to deliver on the specified date; however, delivery times are estimates and cannot be guaranteed, particularly during peak seasonal periods. Where same-day or next-day delivery is available, this will be clearly indicated at checkout.

Delivery will be deemed complete upon successful handover to the recipient or a person at the specified address. If nobody is available, flowers may be left with a neighbour or in a safe place, at our discretion, and a delivery note will be left where possible. Creekmouth Flowers is not liable for loss or damage following delivery in accordance with your instructions.

Quality Guarantee

We take pride in the quality and freshness of our flower arrangements. If you are dissatisfied with your order for any reason, please contact us as soon as possible after delivery. Photographic evidence may be required to assess the issue and to determine an appropriate solution, which may include a replacement or partial/full refund.

Liability and Returns

Due to the perishable nature of fresh flowers, returns are considered only in the event of damage, incorrect supply, or if flowers are not as described. In such instances, please notify us within 24 hours of delivery. Creekmouth Flowers will not accept liability for any claims not made within this timeframe.

Creekmouth Flowers shall not be liable for:

Non-delivery where the recipient is unavailable and delivery cannot be completed as per the delivery instructions;
Events outside our reasonable control, including but not limited to weather disruptions, national emergencies, or third-party delays;
Allergies or health reactions caused by exposure to flowers, as it is the customer’s responsibility to ensure suitability of products;
Any consequential loss arising from non-delivery, late delivery, or supply of flowers not as described.

Our liability for any claim shall be limited to the amount paid for the relevant order.

Personal Data and Privacy

Your privacy is important to us. We process your personal data for the purpose of fulfilling your order and in compliance with applicable data protection laws. For more detailed information on how we use your data, please refer to our Privacy Policy available on our website.

Intellectual Property

All content included on the Creekmouth Flowers website, such as product images, graphics, branding, and descriptions, is the property of Creekmouth Flowers or its licensors. You may not copy, reproduce, or use such materials for commercial purposes without prior written consent.

Third-Party Services

Where we engage third-party services (e.g., payment gateways or delivery partners) to fulfil your order, you may be subject to their terms as well. Creekmouth Flowers does not accept responsibility for third-party failures or issues outside our direct control.

General Provisions

These Terms & Conditions apply to all customers in Creekmouth and adjacent localities. We reserve the right to amend these terms at any time. The most recent version will be available on our website. Continued use of our website constitutes acceptance of any updated terms.

If any provision in these Terms & Conditions is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.

Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to your use of our website or ordering of products shall be subject to the exclusive jurisdiction of the English courts.

Contact and Complaints

Should you have any concerns, comments, or complaints about your order or these Terms & Conditions, please contact us through the contact form on our website. We strive to resolve all complaints promptly and fairly.

By placing an order with Creekmouth Flowers, you acknowledge that you have read, understood, and agree to these Terms & Conditions. Thank you for choosing us for your online flower delivery needs in Creekmouth and the surrounding areas.