Returns, Refunds & Complaints Policy

Our Commitment to Fresh Flowers in Creekmouth

At Creekmouth Flowers, we pride ourselves on delighting our local customers with the freshest blooms. As a trusted Creekmouth florist serving nearby households and businesses, our dedicated team carefully selects each stem to ensure your order arrives vibrant and beautiful. Your satisfaction—and the freshness of your flowers—is our highest priority.

Fresh Flowers Guarantee

We stand behind our fresh flowers guarantee for every Creekmouth order. Our arrangements are crafted using blooms sourced daily and delivered promptly, so you can enjoy them at their peak. We guarantee that, under normal home or office conditions, your flowers will remain fresh for a minimum of five days from delivery. Should any stems wilt or perish sooner, please contact us—your satisfaction matters, and we are here to help.

Damaged-on-Arrival Policy

While we take great care in packaging and delivering your flowers, on rare occasions damage may occur during transit. Should you receive flowers that are wilted, crushed, or otherwise compromised upon arrival, please let us know within 24 hours of receipt. Providing a description and a photo of the damage helps us resolve the issue swiftly. We’re committed to making it right, whether that means replacing the bouquet or arranging a suitable alternative.

Freshness Window

We craft each bouquet to last and recommend keeping your flowers in fresh water, away from direct heat and sunlight, to maximise their lifespan. Our fresh flowers guarantee covers a five-day period from the moment of delivery, assuming the display environment meets standard indoor conditions. If you notice any problems with your order’s freshness within this window, notify us promptly so we can assist you.

Refund and Replacement Options

Your choice matters. If your flowers arrive damaged or do not meet our freshness guarantee, you may request either a full or partial refund, a replacement bouquet of equal value, or an alternative agreed upon with our team. In some cases, we may collect the original flowers for review, so please retain your bouquet until your complaint is resolved. Refunds are typically processed within five working days.

How to Raise a Complaint

We aim for every flower order to bring joy. If you have any concerns—whether about service, delivery, or product quality—please reach out to our team as soon as possible after your order arrives. Provide a clear description of your complaint, order details, and any supporting documentation (such as photos if relevant). We investigate every issue promptly and will contact you with a resolution or follow-up within two working days.

Our Local Promise

Creekmouth Flowers is honoured to serve homes and businesses throughout the Creekmouth area. As a reputable local florist, we’re committed not just to beautiful flowers but also to fair, transparent, and friendly customer care. Your trust in our family-run service means the world to us. Please let us know how we can help—your satisfaction is guaranteed.